Question 1

What products does Travix Lab offer?

Accepted Answer

Travix Lab offers a complete travel technology stack: REST APIs (flights, hotels, tours, cruise, rail, eSIM, insurance, analytics), booking engines, a white-label OTA platform, B2B agent portal, Travel ERP, Travel CRM, and ancillary upsell tools. All products are available as SaaS, hybrid, or self-hosted deployments.

Question 2

Do you offer a white-label OTA?

Accepted Answer

Yes — Travix Lab's white-label OTA is a production-ready platform with flights, hotels, tours, transfers, car rentals, insurance and eSIM under your brand and domain. It includes a built-in checkout, payment processing, booking management, and reporting. Most customers go live within 6 weeks.

Question 3

Is the platform SaaS or can it be self-hosted?

Accepted Answer

Both. We offer fully managed SaaS (fastest path to production), hybrid deployments (your brand on our infrastructure with dedicated resources), and self-hosted enterprise options using containerized deployments on your own cloud or on-premise infrastructure.

Question 4

Can I add my own branding and domain?

Accepted Answer

Yes. All Travix Lab customer-facing products (OTA storefronts, B2B agent portals, booking widgets) fully support custom domains, brand colors, logos, and email templates. White-label products ship with no Travix Lab branding by default.

Question 5

Do you have a B2B agent portal?

Accepted Answer

Yes. Our B2B Agent Portal supports multi-tier agent hierarchies, wallet and credit limits, per-agent markup and commission rules, branch management, detailed reporting, and self-serve agent registration with approval workflows.

Question 6

Which travel suppliers are pre-integrated?

Accepted Answer

Travix Lab connects to Amadeus, Sabre, Travelport, Hotelbeds, TBO, Viator, GetYourGuide, Duffel, Skyscanner, Mystifly, Tourist eSIM, Trip Begin, Airalo, and many more — 100+ suppliers across flights, hotels, tours, cruise, rail, bus, transfers, eSIM, insurance and payments.

Question 7

How long does integration take?

Accepted Answer

Typical API integrations take 1–4 weeks depending on scope and team size. Sandbox access is provisioned the same day you sign up, so you can start testing immediately. White-label OTA deployments typically take 4–8 weeks from kick-off to production.

Question 8

Do you offer SDKs?

Accepted Answer

Yes. We offer official SDKs for JavaScript/TypeScript (Node.js and browser), Python, PHP, Go, Ruby, and Java. All SDKs wrap our REST API with typed models, pagination helpers, and retry logic built in. SDKs are open source and available on GitHub.

Question 9

Can I connect my own supplier contracts?

Accepted Answer

Yes. In addition to our pre-integrated suppliers, you can load your own negotiated rates via direct XML/JSON feeds or our supplier management module in the ERP. Custom supplier integrations are also available as a professional services engagement.

Question 10

Do you support webhooks and async events?

Accepted Answer

Yes. Every Travix Lab API supports webhook delivery for all booking lifecycle events — booking created, confirmed, cancelled, ticketed, refunded, and more. Webhooks use HMAC-SHA256 signature verification and are retried with exponential backoff.

Question 11

Is there a sandbox environment?

Accepted Answer

Yes. All API products include a full sandbox environment with mock inventory, realistic error simulation, and test payment cards. Sandbox access is provisioned immediately on sign-up and is free to use indefinitely.

Question 12

Do you support NDC (New Distribution Capability)?

Accepted Answer

Yes. Travix Lab supports NDC Level 4 with full offer/order management, servicing (exchanges, refunds, voids, reissues), and rich bundle content from 20+ participating airlines. NDC and GDS content is normalized into a single response schema.

Question 13

Which GDS systems do you connect to?

Accepted Answer

We connect to all three major GDS systems: Amadeus, Sabre, and Travelport. GDS content is available alongside NDC and LCC carrier content through a single unified flight search API.

Question 14

Do you support LCC (Low-Cost Carrier) airlines?

Accepted Answer

Yes. Travix Lab integrates with major LCC aggregators and direct carrier connections for low-cost airlines including AirAsia, IndiGo, Ryanair, EasyJet, and many more through our LCC aggregator connections.

Question 15

Can I access ancillary services like seats, bags and meals?

Accepted Answer

Yes. Our flight APIs expose seat maps, baggage options, meal preferences, lounge passes, priority boarding, and other ancillaries where available from the airline — through both NDC and ancillary upsell API endpoints.

Question 16

How many hotels do you cover?

Accepted Answer

Travix Lab provides access to 1M+ hotel properties worldwide through aggregated connections to Hotelbeds, TBO.com, and direct bedbank partners. Coverage spans 190+ countries with properties ranging from budget to ultra-luxury.

Question 17

Do you support real-time availability?

Accepted Answer

Yes. Hotel availability is fetched in real-time from connected bedbanks and suppliers. Static content (property descriptions, amenities, images) is cached and synced periodically. Live rates and inventory are always fetched fresh.

Question 18

Can I do dynamic packaging (flight + hotel)?

Accepted Answer

Yes. Travix Lab's Dynamic Packaging Engine combines flight and hotel components into unified packages with combined pricing, single checkout, and atomic booking confirmation. Cancellation policy merging across components is handled automatically.

Question 19

How is pricing structured?

Accepted Answer

Pricing is based on a combination of platform subscription and transaction volume. We offer Starter, Growth, and Enterprise tiers. Enterprise customers receive custom pricing based on volume, product mix, and deployment model. Contact sales for a quote.

Question 20

What payment methods are supported?

Accepted Answer

We support all major credit/debit cards, 3DS2 authentication, virtual cards (VCC) for B2B supplier payments, and alternative payment methods including local wallets (PayPal, Alipay, Paytm, etc.). Our payment gateway is PCI-DSS Level 1 compliant.

Question 21

Is there a markup and margin engine?

Accepted Answer

Yes. Travix Lab's markup engine lets you define global markups, per-supplier markups, per-product markups, and per-agent markups — with percentage or fixed-amount rules. Markup is applied transparently at the API response level.

Question 22

Do you support multi-currency?

Accepted Answer

Yes. The platform supports full multi-currency with real-time FX conversion rates. Supported currencies include USD, EUR, GBP, AED, INR, SAR, MYR, THB, SGD, and 100+ more. Forex rates are updated every 15 minutes.

Question 23

What compliance standards do you meet?

Accepted Answer

Travix Lab complies with PCI-DSS Level 1, GDPR (EU/UK), and is SOC 2 Type II aligned. We provide Data Processing Agreements (DPAs) and Standard Contractual Clauses (SCCs) for EU customers. IATA certifications are inherited by customers.

Question 24

How is customer data protected?

Accepted Answer

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We follow zero-trust network principles, IP allowlisting for production API access, and enforce least-privilege access controls. GDPR right-to-erasure requests are supported via API.

Question 25

Do you support GDPR right-to-erasure?

Accepted Answer

Yes. Travix Lab provides a right-to-erasure API endpoint that allows customers to delete traveler PII from booking records in compliance with GDPR and similar data protection regulations. Data retention policies are configurable.

Question 26

What uptime SLA do you offer?

Accepted Answer

We offer a 99.99% uptime SLA on production APIs, backed by multi-region infrastructure, automatic failover, and 24/7 SRE monitoring. Planned maintenance is always communicated in advance via our status page.

Question 27

Where are your servers located?

Accepted Answer

Travix Lab operates across multiple AWS and GCP regions including EU West (Ireland), US East, APAC (Singapore), and MENA (Bahrain). Enterprise customers can request preferred data regions for compliance and latency requirements.

Question 28

Can I handle very high booking volumes?

Accepted Answer

Yes. Travix Lab's infrastructure is designed for billions of API calls per month. Auto-scaling handles peak demand without pre-provisioning. Enterprise rate limits are customizable. We've supported single-event surges of 50x+ normal traffic.

Question 29

What support do I get during integration?

Accepted Answer

Every customer gets a dedicated integration engineer during go-live. Technical questions are answered within hours, not days. We also offer joint testing sessions, code review of your integration, and a 30-day post-launch monitoring period.

Question 30

Do you offer 24/7 support?

Accepted Answer

Yes. Enterprise customers have access to 24/7 engineering support via a dedicated Slack channel, priority email, and on-call escalation. All customers have access to business-hours support and our knowledge base.

Question 31

Is there documentation and a knowledge base?

Accepted Answer

Yes. Full API reference documentation is available at travixlab.com/docs. Step-by-step integration guides, code samples, and best practices are available in our Knowledge Base at travixlab.com/knowledge-base. SDKs include detailed README files.

Question 32

What languages is support available in?

Accepted Answer

English is our primary support language. Our team also includes speakers of Arabic, Hindi, Malay, and French — so we can accommodate regional partners in most major travel markets.

Frequently Asked Questions

Platform & Products

APIs & Integration

Flights & NDC

Hotels & Inventory

Payments & Pricing

Security & Compliance

Infrastructure & Uptime

Support & Onboarding

Ready to get started with Travix Lab?